Frequently Asked Questions

SHIPPING

1) How do you calculate shipping costs?

Our shipping costs are calculated based on the weight, dimension of your goods and the distance between our warehouse and your shipping address. You will need to checkout to see shipping prices.

2) When is my order shipped?

All orders will be shipped within 24 hours upon payment confirmation.

3) How long does delivery take?

It depends on your location. Our warehouse is located in Lagos so if you’re in Lagos, we aim to get your orders to you within 2 - 3 days. If you are outside Lagos, please allow 1 - 2 weeks to receive your order.

4) Help! I have not received my package?

If you do not receive your package within the estimated delivery time, please drop us an e-mail at sales@ogadiscount.com with your order number and we will investigate the matter immediately.

PAYMENT

5) Do you accept Nigerian bank cards on Ogadiscount?

Yes! We accept all Nigerian bank cards on our site, as we work with Nigerian payment processors. For customers based outside Nigeria, we also offer Paypal.

6) Will I be charged customs or tax to receive my product?

You will not be charged any additional import or customs fees to receive your products. The prices displayed on our site are tax-free in NGN, and our customs on all our products have already been paid for.

7) Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

8) I have a query or issue with my purchase.

Please use our live chat feature for fastest response. Otherwise, you can send us an email at sales@ogadiscount.com and we will respond to you within 24 hours. Thank you for shopping with us!

We’re Always Here to Help !

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